Customer Support & Resources
KNIC provides stable system operation and continuous customer support through ERP maintenance, remote support, training, and resources.
So that your work never stops,
our experts are with you
KNIC accurately understands our customers' work environments and challenges and supports real change based on proven experience. For details, you can consult with our representative.
Support Guide
Check support procedures and how to submit requests, and get guidance on the next step that fits your current work environment.
Remote Support
We provide remote support so you can identify and respond to issues that arise at work more quickly.
Training Center
We provide hands-on training courses so you can make full use of our solutions in your work.
Resources
Find the brochures and materials you need to use our products and services in one place.
FAQ
Frequently asked questions when preparing a system integration project.
You can check support procedures and how to submit requests on the Support Guide page. If you share your inquiry, the system you use, and the situation that occurred, we can check more smoothly.
Remote support is available when you need to check an issue that occurred during work quickly. Please prepare your connection on the Remote Support page as instructed.
We provide hands-on training courses so you can apply solution features to real work. We guide you to suitable courses and schedules according to the training audience and the business scope needed.
You can find the brochures and materials needed to use our products and services in the Resources section. If you cannot find the material you need, please request it through Support or an Adoption Inquiry.
As your organization and work environment change, we can review feature enhancements and system integration. Tell us the features you currently use and the work that needs improvement, and we will guide you to the next step through consultation.